FAQ/Shipping

Luna's Locket

FAQ/Shipping

Do you ship internationally?

Yes we do. The shipping cost is for packing and posting - packages may be subject to customs or duties upon arrival.

International packages will be sent by Royal Mail International Standard, which while affordable, does not include tracking or delivery confirmation.

Shipping times will vary upon location, time of year and your local postal service.

Customs/Duties/Fees.

International packages may be subject to custom charges, tax fees etc. that are calculated by each country. The customer is responsible for paying any and all customs duties and fees. These packages may be delayed by customs; unfortunately Luna's Locket has no control over this.

How long will it take for my order to be dispatched?

Luna's Locket is a small, independent business. Due to this, please allow up to 7 days for your order to be dispatched. We will of course endeavour to send your order as soon as possible.

Can I send a candle as a gift?

With pleasure. If you would like your order to be sent to someone for a special occasion, please leave a note in the comments box at the checkout. If you would like the order to arrive with a message, please also include this in the comments box. 

Can the jar/container be reused?

Yes. When 1/4" of wax remains, please stop burning your candle. Once the melt pool has cooled down, simply wash out the container with hot soapy water. You are then free to use it for whatever you wish - a plant pot, tea light holder, or even a pen pot.